Photos
If you want to upload a photo to our product designer, the image file must not be larger than 50 MB.
We may process data on our website in the formats JPG (.jpg or .jpeg) and TIFF (.tif or .tiff). Most digital cameras use the JPG format.
If you want to change the existing size of a photo, you can do this with almost any graphics program. Programs such as Adope-Photoshop, Corel Paint, Paintshop Pro or Irfan View offer this function and are easy to use. Most digital cameras that save photos in RAW format have an additional program to convert these photos into a JPD file.
The resolution of your photo is largely responsible for the size and quality of the image. This table shows you how to get the best result.
For best results, it is best to save your data in the RGB or sRGB color space. Data uploaded in other color spaces will be automatically converted to RGB, which may result in minor color deviations. Claims and complaints resulting from these color deviations are excluded.
Upload your photo to our product designer and select the desired size. The quality of your photo for the selected size will then be displayed below the image preview. If it shows "poor" or "very poor", you should choose a smaller size or select an image with a higher resolution.
Simply upload your image and click “Horizontal” or “Vertical” in the product designer.
No, unfortunately we no longer offer this.
The border indicates which part of your motif is omitted in the print. In the case of a print on canvas, this is the cutout that can be seen on the sides of the stretcher frame
If you print on a sheet material (e.g. aluminum dibond), the edge shows where the image will be cut. Always make sure your image is a bit larger, so there are no white edges left in the preview.
Click on the "+" in the image. You can then also select the desired section by holding down the left mouse button and moving the photo a little. Click on the "-" to reduce the photo again.
Products
For a 2 cm thick frame the bleed is 5 cm, for a 4 cm thick frame it is 10 cm. The bleed is the part of the image that is stretched around the frame and is not visible from the front.
We give a 5-year guarantee on colour fastness and durability of the product when used correctly indoors. For "Fine Art" versions we give a 7-year guarantee.
Wood is a natural product, so there may be splinters in the material. Unfortunately, you cannot clean your painting - not even dry it. If you try to clean it anyway, you run the risk of splinters coming loose and the print flaking off.
You can pay by credit card, Giropay, Paypal, Sofort Überweisung, on account, prepayment or Klarna. Your credit card account will be charged once the order is completed.
The due date of the invoice amount depends on the chosen payment method. For orders on account, the amount is due no later than 14 days after the invoice date.
Yes, just repeat the ordering steps and add each photo to the cart.
Yes, your photo can still be adjusted in the product designer.
This can be done in the preview and in the shopping cart.
A voucher can be used for all products.
First, check that you have entered the code completely and correctly. If the voucher is only valid for a minimum order value or a certain period, check whether these conditions have been met. You will find information about this on your voucher. If all details are correct and you are still stuck, please contact our customer service.
Unfortunately, it is not possible to pay out your voucher in cash.
Unfortunately, if you only use part of your voucher, the remaining amount will automatically be forfeited.
Unfortunately, we cannot change the delivery address once the order has been placed.
We deliver as standard within Germany, to the Netherlands, Austria and Belgium. To other countries we deliver on request.
On www.postnl.nl you can track the current shipping status of your order at any time. To do this, enter the package number that you received from us by e-mail in the "Tracking" field. For large formats we work with an overnight courier. They will e-mail you 1 day in advance when they will arrive. You can track the order status of your order in your own account on the website.
No, unfortunately not.
Complaints
If your order is incomplete, please contact our customer service.
We will of course resolve the matter immediately. However, please note that products with different packaging sizes may be shipped separately.
If your product arrives damaged, you must report this immediately to our customer service. Take a photo of the damaged product and packaging so that we can assess whether the damage occurred during transport or during production. Do not return the damaged product to us without asking.
If the delivery does not match your order, please check the invoice to ensure the order details are correct. If the delivery does not match the order details, please contact our customer service.
If the product shows color deviations, this is usually due to the settings of your monitor. Our printers are checked regularly and print your image according to the supplied data.
If your product shows extreme color deviations, please inform our customer service and send us a photo of your product. For the photo, place a white sheet of paper next to the product so that the color deviations are visible to us.
If your photo is blurry or out of focus, this is usually because the image resolution of your photo is not suitable for the selected format or because the original photo was taken out of focus.
We cannot accept complaints that are the result of a too low image resolution. Therefore, when ordering, always check whether the image resolution is suitable for the desired format. In our product designer, the image quality for the relevant format is displayed below the image.
If accessories are damaged upon delivery, please contact our customer service within 14 days.
All products sold by Big Freddy are personalized photo products and are therefore excluded from the right of withdrawal.
Unfortunately, you cannot return your order, as each product is made individually and often with personal photos.