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Refund policy

As a consumer you buy from us customized products of a personal nature, therefore the right of withdrawal does not apply to the agreements entered into with Bigfreddy, according to article 8 paragraph 2a and 2b, as described in the general terms and conditions of Bigfreddy. This does not apply to productions that have not been carried out correctly. At that point you can complain to us.
For collection products such as the round collection, bestseller collection, a right of withdrawal does apply.

Article 6 - Right of withdrawal


When purchasing products, the consumer has the possibility of dissolving the agreement without giving reasons for 14 days. This reflection period begins on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 - Costs in case of withdrawal


If the consumer makes use of his right of withdrawal, at most the costs of return shipment will be for his account.
If the consumer has paid an amount, the operator this amount as soon as possible but no later than 30 days after the return or cancellation, refund.

Article 8 - Exclusion of right of withdrawal


The entrepreneur can exclude the consumer's right of withdrawal to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products

a. that have been created by the entrepreneur in accordance with consumer specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that spoil or age quickly;
e. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

a. concerning accommodation, transportation, restaurant business or leisure activities to be performed on a certain date or during a certain period;
b. whose delivery has started with the express consent of the consumer before the cooling-off period has expired;
c. relating to betting and lotteries.